299bed Privacy Policy

1 Introduction and Overview

299bed ("we", "us", or "the platform") operates an online gaming and betting service for Bangla-speaking users in Bangladesh. We believe that your personal information is your own asset and it is our responsibility to keep it safe.

This privacy policy explains what information we collect, why we collect it, how we use it, and what your rights are when you use the 299bed platform — whether you are visiting the website, registering an account, making financial transactions, or playing games.

By using this service you are agreeing to the terms of this privacy policy. Please read this policy and contact us if you have any questions.

2 What Information We Collect

We collect information in several ways. Details are set out below:

2.1 Information You Provide Directly

Information you give us yourself, such as:

• Name, date of birth, and national ID details (for age verification)
• Mobile number and email address
• Account login details (username and encrypted password)
• Payment method details (bKash, Nagad, Rocket, or Upay account numbers)
• Any information you provide when contacting customer support

2.2 Automatically Collected Information

The following is collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Login time, page visit history, and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction logs

2.3 Information Received from Third Parties

We may sometimes collect information from trusted third parties when needed for identity verification or fraud prevention. This information is used solely to ensure your security.

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To process gaming services, bonuses, cashback, and promotions.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Age Verification: To confirm that the user is 21 years of age or older.
• Security and Fraud Prevention: To detect and prevent unauthorized access, money laundering, or fraudulent activity.
• Customer Support: To respond to your questions, complaints, or requests.
• Responsible Gaming: To identify unusual gaming behavior and provide assistance.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To improve service quality and measure user experience.

4 Cookies and Tracking Technologies

The 299bed platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: For login sessions, security tokens, and core service operation. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytical Cookies: To understand how users are using the site, which helps improve the service.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

5 Data Storage and Security

To ensure the security of your information we have adopted industry-standard technical and organizational measures.

5.1 Technical Security Measures

• SSL encryption is used for all data transmissions.
• Passwords are stored using industry-standard hashing algorithms.
• Sensitive financial information is kept in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active to prevent unauthorized access.

5.2 Data Retention Period

Your information is retained for as long as your account is active and for any period required by legal obligations. Certain information may be retained after account closure for fraud prevention and legal purposes.

6 Sharing and Disclosure of Information

299bed does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Limited information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
• Service Providers: Trusted partners who assist with technology, security, and customer support — they may only process information in accordance with our instructions.
• Legal Obligations: To comply with court orders, lawful requests from investigating authorities, or applicable law.
• Fraud Prevention: To relevant authorities in cases of suspected money laundering or serious crime.
• Business Transfers: In the event of a company merger or acquisition, provided the new owner is bound to offer protections equivalent to this privacy policy.

7 Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. If you make a request by email we will respond as quickly as reasonably possible.

7.2 Right to Correct Information

If your information is inaccurate or incomplete you may request a correction through account settings or via customer support.

7.3 Right to Close Your Account

You may request to close your account at any time. Even after closure, certain information may be retained for legal and security reasons.

7.4 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional messages you can turn this off through account settings or by contacting us. Transactional and security-related messages will continue to be sent.

8 Protection of Minors

299bed is for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

An age verification process is carried out at registration. If we become aware that a minor has created an account, we will immediately close that account and delete the information collected.

If you believe a minor is using our service, please contact us immediately.

9 Third-Party Links and Services

Our platform may integrate third-party services such as game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, Ezugi, NetEnt, etc.) or payment providers. These parties have their own privacy policies and 299bed is not responsible for their data practices.

We recommend that you read the privacy policies of these third-party services before using them.

10 Policy Changes

We may update this privacy policy from time to time. If any significant changes are made we will notify you through your registered contact details. Continued use of the platform after an update will be taken as your agreement to the revised policy.

The "Last Updated" date shown at the top of this page always reflects the most recent version of the policy. Copies of older versions can be provided upon request.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy please do not hesitate to contact us. Our dedicated privacy team will review your message and respond as quickly as possible.

12 Glossary of Terms

Personal Data

Any information by which a person can be identified — such as name, mobile number, email address, or IP address.

Processing

Any operation performed on personal data — including collection, storage, use, modification, or deletion.

Third Party

Any person or organization other than you or 299bed — such as a payment processor or technology service provider.

Cookie

A small text file stored on your device that improves your browsing experience and ensures the functionality of the platform.